We've made some changes to improve your experience on our platform:
- Pre-Qualified Leads are here for Little Black Book members!: We've begun testing a new lead generation initiative. Qualifying Little Black Book members will begin receiving pre-qualified leads. For more information about those leads, how we're gathering them, and how you can help us pass you better leads, please refer to the emails as they land in your inbox from our Membership Team.
- Cancelations & Refunds: We understand that success in this industry ebbs and flows. If you are scaling back your marketing spend, we're continuing to focus on making it easier for you to cancel and receive a refund (see our updated Refund Policy). New email reminders about upcoming auto-renewals as well as new internal operating procedures and trainings have been rolled out to ensure that we both have a better experience. More importantly, we're working on making it easier for you to Reactivate your account as many folks rebound from the Pandemic and wish to return! More on that in future release notes.
- Making Vendor Contact Forms Even More Accessible: We've added a "Contact Vendor" button on all vendor profiles in the directory, making it easier for couples to reach out to listed vendors. When a user clicks the button, it will take them directly to the contact vendor form with the cursor on the email field.
- Set Your Service and Primary Location: To help couples find the right vendors and services, we now require all vendors to set a Service and Primary Location upon sign-up. If you haven't set these details after payment, a notification bar will appear in your portal until you do so.
- Added "Online Service" as a Location: We've added a new location option called "Online Service" for vendors who offer their services remotely, similar to the "Ships Everywhere" option.
TL;DR: We're always releasing new features to make this as good an experience as possible and we're so thankful to have you here as part of our rapidly growing Vendor Directory! Here's to being the best resource in the industry for luxury wedding vendors! πΎπ₯